At Nancy Yuan quality and craftsmanship is of our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair on any Nancy Yuan jewelry item please email firstname.lastname@example.org. Please reference your Name, Address, Order Number and Repair Issue. You will be provided a Repair Authorization Number which must be clearly labeled on the package.
Nancy Yuan will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis. Nancy Yuan does not accept returns on any merchandise that has been worn.
Our Repairs Processing Center only accepts repairs for items purchased on nancyyuan.co. Repairs for items purchased at one of our Retailers must be returned through the original point of purchase and cannot be accepted through the nancyyuan.co Returns Processing Center.
Please refer to our Jewelry Care Instructions for tips on how to keep your nancyyuan.co jewels in tip-top condition.