Nancy Yuan Return Policy:

Items purchased on nancyyuan.co and shipped to a United States address may be returned to Nancy Yuan for return or exchange within 14 days from when you receive your order.  Returns and exchanges are only accepted for unworn, unaltered items with tags attached and in original packaging (Nancy Yuan gift box and/or pouch).

Please email nancyyuanjewelry@gmail.com for return requests. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorization Number clearly labeled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we have sent an item in error. We cannot accept returns for merchandise purchased anywhere other than nancyyuan.co.

Return shipping and insurance is the responsibility of the customer. For returns on items that were shipped using our free shipping option, you will be credited the purchase price of the item less any shipping & insurance charges we incurred to ship your order. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Items marked Special Order may not be returned.

Nancy Yuan does not accept returns on any merchandise that has been worn.

Please allow 10 business days for your return to be processed once the item has been received at our returns processing center.

 

Return Policy:
Item must be unworn, unused and undamaged
Return item in original packaging
Must be made within 14 days of delivery.
Please contact us immediately at nancyyuanjewelry@gmail.com to start your return process. 

Received Damaged Items: 
If an item was received damaged please contact us immediately at nancyyuanjewelry@gmail.com.  We will do our best to remedy the situation by either replacing or fixing it (if it's a one of a kind item).  Please help us by taking pictures right away and emailing that to us!  We will issue a shipping label so you can send the damaged piece back to asap. We will then reissue you a new piece.    

Need A Repair? 
While a diamond lasts forever sometimes the actual pieces do not.  The way we show our love for the jewelry we have is to wear it.  Over time, loving our pieces also known as wear and tear causes breakage and damage in our jewelry.  We at Nancy Yuan Jewelry want to help you repair an item and restore it as closely as possible to the original state.  If you purchased with us within 1 year and something happens to your piece please let us help you fix that with no cost to you.  Contact us at nancyyuanjewelry@gmail.com to start the process.  We will be more than happy to help!